CUSTOMER SERVICE ASSOCIATE

DUTIES AND RESPONSIBILITIES

  • Managing a team of customer service employees.
  • Maintaining compliance with policies and procedures.
  • Offering excellent customer service.
  • Displaying extensive product knowledge.
  • Promoting the vision of the organization.
  • Conducting quality assurance surveys with customers and reporting findings to the staff.
  • Handling customer complaints brought to your attention.
  • Processing of Purchase Orders (PO) from clients.
  • Update internal databases with account information.
  • Update internal databases with account information.
  • Proficient in excel based systems and data manipulation.

REQUIREMENTS

  • Candidate must possess at least a Bachelor’s Degree in Administration/Management, Commerce or equivalent.
  • At least 2 year(s) of working experience in the related field is required for this position.
Job Category: Customer Service
Job Type: Full Time
Job Location: APO

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