DUTIES AND RESPONSIBILITIES
- Managing a team of customer service employees.
- Maintaining compliance with policies and procedures.
- Offering excellent customer service.
- Displaying extensive product knowledge.
- Promoting the vision of the organization.
- Conducting quality assurance surveys with customers and reporting findings to the staff.
- Handling customer complaints brought to your attention.
- Processing of Purchase Orders (PO) from clients.
- Update internal databases with account information.
- Update internal databases with account information.
- Proficient in excel based systems and data manipulation.
REQUIREMENTS
- Candidate must possess at least a Bachelor’s Degree in Administration/Management, Commerce or equivalent.
- At least 2 year(s) of working experience in the related field is required for this position.
