DUTIES AND RESPONSIBILITIES
- Oversees a team of credit bill collectors.
- Ensures staff is meeting production goals, complying with company standards and generally performing the essential functions of their position.
- Inputs data and creating spreadsheets showing the progress of staff’s efforts to collect debts, for speaking with individuals who wish to speak with a supervisor and for approving and allow settlement and payment options.
- Supervises and coordinates activities of workers engaged in collecting overdue payments for charge accounts.
- Reviews delinquent account records to determine which customers must be contacted for the collection of overdue accounts.
- Organizes collection workload according to degree and amount of delinquency and assign accounts to workers for collection.
- Write letters or approve form letters for use in collection attempts.
- Authorizes or refer accounts to the manager for repossession and legal actions against debtors.
- Assists subordinates with collection activities in difficult cases.
- Supervises and coordinates activities of clerical workers in related activities.
- SAP or ERP experience is preferred but not required.
- Must be responsible and trustworthy, able to multi-task and keen attention to details.
- Strong leadership skills.
- Has good verbal and written communication skills.
REQUIREMENTS
- At least 3 year(s) of supervisory work experience in handling credit and collection team.
- Preferably Supervisor / 3 Yrs & Up Experienced Employees specializing in Banking/Financial Services or equivalent.
