CREDIT & COLLECTION SUPERVISOR

DUTIES AND RESPONSIBILITIES

  • Oversees a team of credit bill collectors.
  • Ensures staff is meeting production goals, complying with company standards and generally performing the essential functions of their position.
  • Inputs data and creating spreadsheets showing the progress of staff’s efforts to collect debts, for speaking with individuals who wish to speak with a supervisor and for approving and allow settlement and payment options.
  • Supervises and coordinates activities of workers engaged in collecting overdue payments for charge accounts.
  • Reviews delinquent account records to determine which customers must be contacted for the collection of overdue accounts.
  • Organizes collection workload according to degree and amount of delinquency and assign accounts to workers for collection.
  • Write letters or approve form letters for use in collection attempts.
  • Authorizes or refer accounts to the manager for repossession and legal actions against debtors.
  • Assists subordinates with collection activities in difficult cases.
  • Supervises and coordinates activities of clerical workers in related activities.
  • SAP or ERP experience is preferred but not required.
  • Must be responsible and trustworthy, able to multi-task and keen attention to details.
  • Strong leadership skills.
  • Has good verbal and written communication skills.

REQUIREMENTS

  • At least 3 year(s) of supervisory work experience in handling credit and collection team.
  • Preferably Supervisor / 3 Yrs & Up Experienced Employees specializing in Banking/Financial Services or equivalent.
Job Category: Credit & Collection
Job Type: Full Time
Job Location: APO

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